Delivery

Ordered goods will be delivered by the GLS courier service to the address you have chosen in the third step of your order.
Before the delivery you will be contacted by the GLS courier via email entered in the third step of your order.
You can track your package using a link, which is automatically sent to your email address after the shipment is handed to the transporter.
All goods are in stock and they are shipped immediately – read more about the delivery time

All the deliveries destined for countries out of the European union are accompanied by an invoice declaring the value of the particular merchandise, as required by Customs regulation.

We ship to these countries:
Country Delivery time Delivery price Delivery time EXPRESS Delivery price EXPRESS
Belgium within 3 working days 8€ for order under 80€
FREE for order over 80€
next working day (for orders paid until 15:00) 17€
Cyprus within 6 working days 13€ for order under 120€
FREE for order over 120€
within 2 working days (for orders paid until 15:00) 17€
Denmark within 3 working days 8€ for order under 80€
FREE for order over 80€
next working day (for orders paid until 15:00) 17€
Estonia within 5 working days 8€ for order under 100€
FREE for order over 100€
next working day (for orders paid until 15:00) 17€
Finland within 7 working days 12€ for order under 120€
FREE for order over 120€
next working day (for orders paid until 15:00) 17€
France within 4 working days 8€ for order under 80€
FREE for order over 80€
next working day (for orders paid until 15:00) 17€
Greece within 6 working days 8€ for order under 80€
FREE for order over 80€
next working day (for orders paid until 15:00) 17€
Ireland within 5 working days 8€ for order under 80€
FREE for order over 80€
next working day (for orders paid until 15:00) 17€
Italy within 5 working days 8€ for order under 80€
FREE for order over 80€
next working day (for orders paid until 15:00) 17€
Latvia within 4 working days 8€ for order under 80€
FREE for order over 80€
next working day (for orders paid until 15:00) 17€
Lichtenstein within 5 working days 10€ for order under 100€
FREE for order over 100€
next working day (for orders paid until 15:00) 17€
Lithuania within 4 working days 8€ for order under 80€
FREE for order over 80€
next working day (for orders paid until 15:00) 17€
Luxembourg within 3 working days 8€ for order under 80€
FREE for order over 80€
next working day (for orders paid until 15:00) 17€
Malta within 5 working days 12€ for order under 120€
FREE for order over 120€
next working day (for orders paid until 15:00) 17€
Norway within 7 working days 15€ for order under 150€
FREE for order over 150€
next working day (for orders paid until 15:00) 17€
Portugal within 8 working days 12€ for order under 120€
FREE for order over 120€
next working day (for orders paid until 15:00) 17€
Spain within 8 working days 12€ for order under 120€
FREE for order over 120€
next working day (for orders paid until 15:00) 17€
Sweden within 7 working days 10€ for order under 100€
FREE for order over 100€
next working day (for orders paid until 15:00) 17€
Switzerland within 4 working days 8€ for order under 80€
FREE for order over 80€
next working day (for orders paid until 15:00) 17€
United Kingdom within 5 working days 8€ for order under 80€
FREE for order over 80€
next working day (for orders paid until 14:00) 17€

Payment

PayPal
There is an option to pay for your order using PayPal payment gateway – a secured online payment system.
PayPal payments are usually confirmed within few minutes.
You will receive an order confirmation which also contains the link to your PayPal payment on your e-mail address. If the payment process is interrupted for some reason, this link offers you a chance to reprocess the payment via PayPal. However, please note that the PayPal payment is only available for maximum three hours.
To pay via PayPal, please select PayPal as your preferred payment method during the checkout of the order and at the end of the ordering process you will be directed to the PayPal gateway. You can pay via PayPal even without creating a customer account – in that case simply select the option “Don't have a PayPal account?”, then enter your card's details and confirm the payment as a PayPal guest.
We accept all types of payment cards.
In case of order cancellation or when returning the goods back to BIBLOO, the total cost of the order will be refunded to your bank account.

PayU
There is an option to pay for your order using PayU payment gateway – a secured online payment system. PayU payments are usually confirmed within few minutes.
We accept all types of payment cards.
In case of order cancellation or when returning the goods back to BIBLOO, the total cost of the order will be refunded to your bank account.

Bank transfer
After the completing of your order, you will receive an e-mail with the transfer payment information. We ship the ordered goods on the day when the payment will be credited to our account.

AT (eur)
DIGITAL PEOPLE AS
CITIBANK EUROPE PLC, AUSTRIA BRANCH
IBAN: AT901814000708700002
BIC: CITIATWX

 

Complaint

Do you need to claim the goods? Print and fill in a simple claim form, attach a copy of the invoice and send it to the following address together with the claimed goods:

BIBLOO
Ringhofferova 115/1
155 21 Prague 5 – Czech Republic

Send the claimed goods packed properly to prevent damage during shipping. Do not use the C.O.D. delivering method, because such packages can not be accepted.

TThe warranty period of all our products is set by law to 24 months and the invoice serves also as a warranty certificate. Complaints do not apply to defects caused by improper usage or wearing the goods in an inappropriate manner. Customers are obligated to file a complaint immediately after the defect occurs. The claim will be assessed in accordance with the guidelines established by the manufacturer of the goods or his representative. The maximum time for processing a complaint is set by law to 30 days, but we always do our best to make it as fast as possible.

Download a complaint form.

Do not use the C.O.D. delivering method. (Such packages can not be accepted.)

Cancellation Policy

You can cancel the contract within 30 days from receiving the goods and we'll refund your money. In case of partial cancellation of the order, we will refund money for the particular goods.

Send them together with a copy of the receipt with the products. You may attach the Return Form for a faster procedure, but it is not obligatory. Transportation of the returned goods is at customers' expenses.

Send the goods to the following address:
BIBLOO
Ringhofferova 115/1
155 21 Prague 5 – Czech Republic

Download a complaint form.

Do not use the C.O.D. delivering method. (Such packages can not be accepted.)

Contact

Bibloo.com Fashion Store is operated by:
Digital People, a. s.
Seifertova 823/9
130 00 Prague 3
The Czech Republic

IČ: 28197071
DIČ: CZ28197071

AT (eur)
DIGITAL PEOPLE AS
CITIBANK EUROPE PLC, AUSTRIA BRANCH
IBAN: AT901814000708700002
BIC: CITIATWX


Phone: +44 20 3807 3535

E-mail: info@bibloo.com


Registered at the Commercial Register of the Municipal Court in
Prague, Section B, File 12855
VAT: CZ28197071

The Board:
Petr Liesner, Founder & CEO

Legal Note
Online dispute resolution according to Art. 14 (1) Regulation on consumer ODR: The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed under http://ec.europa.eu/consumers/odr/

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    +44 20 3807 3535
    info@bibloo.com
    7:00 – 16:00
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